GooGa Privacy Policy
GooGa (the "App") is provided by Nine Realms Creation Limited ("we", "us", or "our"). This Privacy Policy explains how we collect, use, retain, disclose, and protect your information, and how you can manage it.
This English version prevails. Any Traditional Chinese text on this page is provided for reference only.
1. Scope
This Policy applies to the GooGa mobile app, related web pages, account services, content management, customer support, and safety handling. Third-party websites, app stores, payment services, login services, and external pages have their own privacy rules. Please review their policies when you use them.
2. Information We Collect
2.1 Account and Identity Information
- User ID, nickname, avatar, profile, language, time zone, registration source, last login time, and last active time.
- Email address, phone number, verification status, and password hash. Some fields, including email address, phone number, birthday, region, and occupation, may be encrypted or hashed according to our system rules.
- If you choose Apple Sign In or another third-party login method, we may process the account identifier, authorization status, email address, or relay email status returned by that provider.
- Account security information, such as login devices, session status, logout records, restriction status, and account deletion request time.
2.2 Profile and Character Settings You Provide
- Gender, birthday, region, occupation, profile text, and other information you choose to provide.
- Names, gender, personality type, character descriptions, and other settings you provide for chat experiences.
- Characters, worlds, character settings, story settings, image assets, voice settings, and public content that you create or manage.
2.3 Chat, Social, Community, and Creation Content
- Your conversations with characters, world chats, friend chats, group chats, message status, read status, rewrite, deletion, and context records.
- Friend relationships, contacts, following, blocking, notes, interaction records, moments, posts, comments, favorites, likes, reports, and moderation results.
- Images, audio, text, reference materials, covers, comments, world settings, and character settings that you upload or generate.
- To help characters remember context, we may retain summaries, preferences, states, and interaction records related to conversations.
2.4 Images, Audio, and Files
- Avatars, chat images, moment images, community images, creation images, reference images, and generated results.
- Recordings, transcribed text, voice descriptions, preview audio, and generated audio submitted or created when you use voice features.
- File name, file size, format, upload time, storage location, thumbnail, and deletion status.
2.5 Payment and Subscription Information
- Order number, product ID, product name, amount, currency, payment channel, transaction identifier, subscription status, refund status, and delivery status.
- Transaction receipts, purchase tokens, device ID, and network address needed for payment verification.
- Diamond, membership, spending, refund, gift, and system grant balance records.
- We do not directly store full bank card numbers or full payment account details. These are usually processed by app stores or payment channels.
2.6 Device, Network, and Usage Information
- Installation-level device ID, platform, device model, system version, app version, network status, language, and time zone.
- Push token, notification settings, quiet hours settings, delivery records, and click status.
- Feature usage data, such as opening the App, logging in, entering worlds, chatting, publishing content, purchasing, subscribing, generating images, playing audio, and page interactions.
- Troubleshooting data, such as crash information, error messages, service response status, performance data, and necessary security records.
2.7 Permission Data
The App may request the following system permissions. You can disable them in system settings, but some features may be affected.
- Photo or media permission: used to select, upload, or save images.
- Microphone permission: used for recording, voice input, and voice features.
- Speech recognition permission: used to convert your speech into text.
- Notification permission: used for new messages, interactions, announcements, and service reminders.
- Network permission: used to connect, sync data, load content, and verify payments.
The App currently does not read your contacts, does not request precise location permission, and does not use third-party advertising tracking tools. If we add new sensitive permissions later, we will notify you before use.
3. How We Use Information
- Create accounts, log you in, verify identity, maintain sessions, manage devices, and protect account security.
- Provide chat, character interaction, moments, community, creation, image generation, voice, notification, and customer support features.
- Retain your content, relationships, preferences, conversation context, creation progress, and balance records.
- Process orders, delivery, subscriptions, refunds, billing, membership benefits, and risk control.
- Review content, handle reports, restrictions, appeals, anti-spam, anti-abuse, and security incidents.
- Analyze product usage, troubleshoot issues, and improve stability, speed, and feature quality.
- Comply with law, handle disputes, respond to authorities, and protect users, the platform, and public safety.
4. Information Visible to Others
- Your nickname, avatar, profile, public page, public characters, public worlds, public posts, comments, likes, favorite counts, and public creations may be visible to other users.
- Content you actively publish in chats, moments, community areas, or creation areas will be shown according to product rules and visibility settings.
- Private chats are shown only to the relevant conversation parties. Recipients may still screenshot, retell, or separately save content. Do not send content that you do not want others to know.
- During reports, appeals, and safety handling, authorized personnel may review relevant content.
5. AI and Content Safety Processing
- To generate replies, images, or voices, we process the text, images, recordings, context, and related settings you submit.
- To make character responses more coherent, we may use your past interactions, preferences, relationship states, and summary data.
- To maintain safety, avatars, images, posts, comments, worlds, characters, reports, and some submitted content may be reviewed by automated systems or authorized personnel.
- Private chats are generally not publicly displayed. However, if you report content, appeal a decision, trigger a safety risk, have a dispute, or legal requirements apply, we may review necessary content.
- We do not sell your chat content to third parties and do not use it for third-party advertising tracking.
6. How We Share Information
We share information only where necessary. We do not sell your personal information.
- Cloud, storage, and content acceleration services: used to provide the service, store images, audio, text, records, and speed up access.
- AI, image, and voice services: used to generate replies, images, voices, review content, and process features you choose to use.
- Login services: used for third-party login, authorization status updates, and account security handling.
- App stores and payment services: used for order verification, subscription management, refunds, delivery, and risk control.
- Push, email, and SMS services: used for notifications, verification codes, service reminders, and security alerts.
- Monitoring and analytics services: used for crash troubleshooting, performance monitoring, product statistics, and service quality improvement.
- Operations and support tools: used for content management, user support, report handling, appeal handling, and audits.
- Legal, compliance, and safety recipients: where required by law, authorities, disputes, fraud prevention, or rights protection.
7. Cross-Border Processing
We are located in Hong Kong. Some cloud, storage, AI, payment, login, notification, email, monitoring, and analytics services may be provided by service providers in different regions. Your information may therefore be processed or stored outside your location. We will take necessary safeguards as required by applicable law.
8. Retention
- While your account exists, we generally retain account data, content, relationships, preferences, balances, orders, subscriptions, and necessary service records.
- Chats, moments, community content, and creation content are retained until you delete them, your account is deleted, the content is removed, or system cleanup conditions are met.
- Some temporary upload links, temporary audio, temporary images, and short-term task data are retained only while needed for the feature.
- Troubleshooting, safety, moderation, and operation records are retained for troubleshooting, safety, audit, and compliance needs.
- Payment, refund, tax, finance, anti-fraud, dispute, and legal compliance records may be retained for the period required by law or reasonable business needs.
- Backup data is retained during backup cycles and then overwritten or cleaned according to system rules.
9. Account Deletion and Data Deletion
- You can request account deletion through the account security or settings entry in the App.
- After account deletion, we will invalidate login sessions and stop displaying, delete, or anonymize personal profile, chat, relationship, device, push, content, and creation data associated with the account.
- If deletion involves a large amount of cross-system data, completion may take time. During deletion, the relevant account will first become unavailable.
- Completed payment, refund, risk control, audit, dispute, and legally required records may continue to be retained for the necessary period.
- If you have a subscription, deleting your account may not automatically cancel app store renewal. Please manage renewal through Apple or Google subscription settings.
- If the in-app entry is unavailable, you may contact us using the contact details below.
- Detailed account deletion steps and retention periods are available on the GooGa Account Deletion page.
10. Your Rights and Choices
Subject to applicable law, you may exercise the following rights:
- View, correct, and update account data, avatar, profile, preferences, and notification settings.
- Manage login devices and log out of the current device or all devices.
- Delete some content you publish, such as chats, posts, comments, images, worlds, or characters.
- Request access, correction, deletion, restriction of processing, or a copy of your personal information.
- Withdraw system permissions you have granted, such as photo, microphone, speech recognition, and notification permissions.
- Object to moderation, account restrictions, reports, or appeal results.
- If you are in an applicable region, you may also have rights to object, data portability, limit use of sensitive information, and not be discriminated against for exercising privacy rights.
To protect account security, we may need to verify your identity before handling a rights request. Some requests may not be fully satisfied because of law, finance, risk control, safety, disputes, or rights of others. We will explain the reason where appropriate.
11. Security Measures
- Data is transmitted through secure connections.
- Some sensitive fields are stored with encryption, hashing, or masking.
- We use access controls, least-necessary access, operation audits, and security monitoring.
- Issue and performance data is designed to filter passwords, login credentials, full request content, and other sensitive text where possible.
- For external services, we use necessary key management, signature checks, rate limits, and retry protection.
No system can guarantee absolute security. Please protect your account, password, verification codes, and device. If you believe your account or data is at risk, contact us immediately.
12. Minors
- The App is not directed to children under 13.
- Users under 18 should use the App with the consent and guidance of a guardian.
- If we discover that we have mistakenly collected information from a minor that should not have been collected, we will delete it or handle it according to law as soon as possible.
- Guardians who believe a minor has provided us with personal information may contact us using the details below.
13. Automated Processing and Recommendations
We use automated rules to support content safety, anti-abuse, risk control, recommendation ranking, message reminders, and service quality analysis. These processes are mainly used to provide features and maintain safety. If processing has a significant impact on content or an account, you may appeal through the product entry or contact details.
14. California Users
If California privacy law applies, you may request to know the categories of personal information we collect, use, and disclose; request deletion or correction; request limitation on the use of sensitive personal information; and exercise your rights without discriminatory treatment. We do not sell personal information and do not share personal information for cross-context behavioral advertising.
15. EU, UK, and Other Regions
If relevant data protection law applies, our legal bases for processing personal information may include performance of a contract, consent, compliance with legal obligations, protection of vital interests, and legitimate interests in safety, service improvement, anti-fraud, dispute handling, and product operations. You may request access, correction, deletion, restriction of processing, data portability, objection, or withdrawal of consent.
16. Policy Updates
We may update this Policy because of product changes, legal requirements, or operational needs. For material changes, we will notify you through in-app prompts, announcements, page notices, or other reasonable methods. The updated Policy takes effect from the date stated in the publication or notice.
17. Contact Us
Company: Nine Realms Creation Limited
App: GooGa
Email: [email protected]
Website: https://nrchk.com/
Address: Room A, 19/F, Max Share Centre, 367-373 King's Road, North Point, Hong Kong
Please include your account, request type, and usable contact method in your email. Do not send passwords or full payment details by email.
Traditional Chinese Reference Translation
以下繁體中文內容僅供參考。如與英文版本不一致，以英文版本為準。
1. 本政策適用範圍
本政策適用於 GooGa 行動應用、相關網頁、帳號服務、內容管理、客服和安全處理。 第三方網站、應用商店、支付服務、登入服務或外部網頁有自己的隱私規則；你使用它們時，請同時查看對方的政策。
2. 我們收集哪些資訊
2.1 帳號與身份資訊
- 使用者 ID、暱稱、頭像、個人簡介、語言、時區、註冊來源、最後登入和最後活躍時間。
- 電子郵件、手機號碼、驗證碼狀態、密碼雜湊值。電子郵件、手機號碼、生日、地區、職業等欄位會按系統策略加密或雜湊後保存。
- 你選擇 Apple 登入等第三方登入時，第三方返回的帳號識別碼、授權狀態、電子郵件或轉寄郵件狀態。
- 帳號安全資料，例如登入裝置、登入狀態、登出記錄、封禁狀態、帳號刪除申請時間。
2.2 你主動提供的個人資料和角色設定
- 性別、生日、地區、職業、個人簡介等你填寫的資料。
- 你為聊天體驗設定的稱呼、性別、人格類型、角色描述等資料。
- 你建立或管理的角色、世界、角色設定、故事設定、圖片素材、聲音設定和公開展示內容。
2.3 聊天、社交、社群和創作內容
- 你與角色的對話、世界聊天、好友聊天、群聊、訊息狀態、已讀狀態、重說、改寫、刪除和上下文記錄。
- 好友關係、聯絡人、追蹤、封鎖、備註、互動紀錄、朋友圈內容、貼文、留言、收藏、按讚、舉報和審核結果。
- 你上傳或生成的圖片、語音、文字、參考素材、封面、評論、世界設定和角色設定。
- 為了讓角色記住上下文，我們可能保存與對話相關的摘要、偏好、狀態和互動記錄。
2.4 圖片、語音和檔案
- 頭像、聊天圖片、朋友圈圖片、社群圖片、創作圖片、參考圖和生成結果。
- 你使用聲音功能時提交的錄音、錄音文字、聲音描述、試聽音訊和生成音訊。
- 檔案名稱、檔案大小、格式、上傳時間、儲存位置、縮圖和刪除狀態。
2.5 支付與訂閱資訊
- 訂單號、商品 ID、商品名稱、金額、貨幣、支付渠道、交易識別碼、訂閱狀態、退款狀態、發貨狀態。
- 支付校驗需要的交易憑證、購買令牌、裝置 ID 和交易時的網路位址。
- 鑽石、會員、消費、退款、贈送和系統發放等資產流水。
- 我們不直接保存完整銀行卡號或完整支付帳戶資料。這些資料通常由應用商店或支付渠道處理。
2.6 裝置、網路和使用資訊
- 安裝級裝置 ID、平台、裝置型號、系統版本、應用版本、網路狀態、語言、時區。
- 推送令牌、通知開關、免打擾設定、推送投遞記錄和點擊狀態。
- 功能使用資料，例如開啟應用、登入、進入世界、聊天、發布內容、購買、訂閱、圖片生成、語音播放、頁面互動。
- 問題排查資料，例如當機資訊、錯誤訊息、服務回應狀態、速度資料和必要的安全記錄。
2.7 權限資料
本應用可能請求以下系統權限。你可以在系統設定中關閉，部分功能會受影響。
- 相簿或媒體權限：用於選擇、上傳或保存圖片。
- 麥克風權限：用於錄音、語音輸入和聲音功能。
- 語音識別權限：用於把你說的話轉成文字。
- 通知權限：用於新訊息、互動、公告和服務提醒。
- 網路權限：用於連線、同步資料、載入內容和完成支付校驗。
目前本應用不讀取你的通訊錄，不請求精確定位權限，也不接入第三方廣告追蹤工具。 若後續新增新的敏感權限，我們會在使用前提示。
3. 我們如何使用這些資訊
- 建立帳號、登入、驗證身份、維護登入狀態、管理裝置和保護帳號安全。
- 提供聊天、角色互動、朋友圈、社群、創作、圖片生成、語音、通知和客服功能。
- 保存你的內容、關係、偏好、對話上下文、創作進度和資產記錄。
- 處理訂單、發貨、訂閱、退款、帳務、會員權益和風險控制。
- 審核內容、處理舉報、封禁、申訴、反垃圾訊息、反作弊和安全事件。
- 分析產品使用情況，排查問題，提升穩定性、速度和功能品質。
- 遵守法律、處理爭議、回應主管機關要求，保護使用者、平台和公眾安全。
4. 哪些資訊會被其他人看到
- 你的暱稱、頭像、個人簡介、公開主頁、公開角色、公開世界、公開貼文、留言、按讚、收藏數和公開創作內容，可能被其他使用者看到。
- 你在聊天、朋友圈、社群或創作區主動發布的內容，會按產品規則展示給接收方或可見範圍內的人。
- 私聊內容只向對話相關方展示。但接收方可能截圖、轉述或另行保存。請不要傳送你不希望他人知道的內容。
- 舉報、申訴和內容安全處理中，相關內容可能被授權人員查看。
5. AI 與內容安全處理
- 為了生成回覆、圖片或聲音，我們會處理你輸入的文字、圖片、錄音、上下文和相關設定。
- 為了讓角色回應更連貫，我們可能使用你的歷史互動、偏好、關係狀態和摘要資料。
- 為了維護安全，我們會對頭像、圖片、貼文、留言、世界、角色、舉報內容和部分輸入內容進行機器或人工審核。
- 私人聊天通常不做公開展示；但在你舉報、申訴、觸發安全風險、發生爭議或依法需要時，我們可能調取必要內容處理。
- 我們不會把你的聊天內容出售給第三方，也不會用它做第三方廣告追蹤。
6. 我們如何共享資訊
我們只在必要範圍內共享資訊。不出售你的個人資訊。
- 雲端、儲存和內容加速服務：用於提供服務、保存圖片、音訊、文字、記錄和加速存取。
- AI、圖片和語音服務：用於生成回覆、圖片、聲音、審核內容和處理你選擇使用的功能。
- 登入服務：用於你選擇的第三方登入、授權狀態更新和帳號安全處理。
- 應用商店和支付服務：用於訂單校驗、訂閱管理、退款、發貨和風控。
- 推送、郵件和簡訊服務：用於通知、驗證碼、服務提醒和安全提醒。
- 監控和分析服務：用於當機排查、速度監控、產品統計和服務品質提升。
- 營運和客服工具：用於內容管理、使用者支援、舉報處理、申訴處理和審計。
- 法律、合規和安全對象：在法律要求、主管機關要求、爭議處理、欺詐防範或保護權益所需時披露必要資訊。
7. 跨境處理
我們位於香港，部分雲端、儲存、AI、支付、登入、通知、郵件、監控和分析服務可能由不同地區的服務商提供。 因此，你的資訊可能在你所在地以外被處理或儲存。我們會按適用法律採取必要保護措施。
8. 我們保存多久
- 帳號存在期間，我們通常會保存帳號資料、內容、關係、偏好、資產、訂單、訂閱和必要服務記錄。
- 聊天、朋友圈、社群和創作內容會保存到你刪除、帳號刪除、內容被移除，或達到系統清理條件為止。
- 部分臨時上傳連結、臨時音訊、臨時圖片和短期任務資料只在功能需要期間保存。
- 問題排查、安全、審核和操作記錄會在排查、安全、審計和合規所需期間保存。
- 支付、退款、稅務、財務、反欺詐、爭議和法律合規記錄，可能在法律或合理業務需要期間繼續保存。
- 備份資料會在備份週期內保留，之後按系統策略覆蓋或清理。
9. 帳號刪除和資料刪除
- 你可以在應用內的帳號安全或設定入口申請刪除帳號。
- 帳號刪除後，我們會使登入狀態失效，停止展示或刪除與帳號相關的個人資料、聊天、關係、裝置、推送、內容和創作資料，或將必要資料匿名化。
- 若刪除涉及大量跨系統資料，系統可能需要時間完成。刪除期間，相關帳號會先進入不可用狀態。
- 已完成的支付、退款、風控、審計、爭議和法律要求保留的資料，可能繼續保存到必要期限。
- 如果你有訂閱，刪除帳號不一定會自動取消應用商店的續訂。請在 Apple 或 Google 的訂閱管理頁處理續訂。
- 如應用內入口無法使用，你可以透過本政策末尾的聯絡方式提出刪除請求。
- 詳細帳號刪除步驟和資料保留期限，請查看 GooGa 帳號刪除頁面。
10. 你的權利和選擇
在適用法律允許的範圍內，你可以行使以下權利：
- 查看、更正、更新帳號資料、頭像、個人簡介、偏好和通知設定。
- 管理登入裝置，退出目前裝置或全部裝置。
- 刪除你發布的部分內容，例如聊天、貼文、留言、圖片、世界或角色。
- 要求存取、更正、刪除、限制處理或取得你的個人資訊副本。
- 撤回你已授權的系統權限，例如相簿、麥克風、語音識別和通知。
- 對內容審核、帳號限制、舉報或申訴結果提出異議。
- 如你位於適用地區，你還可能享有反對處理、資料可攜、限制敏感資訊使用、不因行使隱私權而受到差別待遇等權利。
為了保護你的帳號安全，我們處理權利請求前可能需要驗證你的身份。 部分請求可能因法律、財務、風控、安全、爭議或他人權益而無法完全滿足，我們會告知原因。
11. 安全措施
- 傳輸過程使用安全連線。
- 部分敏感欄位採用加密、雜湊或脫敏保存。
- 使用權限控制、最小必要存取、操作審計和安全監控。
- 問題和速度資料會盡量過濾密碼、登入憑證、完整請求內容和其他敏感文字。
- 對外部服務採取必要的金鑰管理、簽名校驗、限流和重試保護。
沒有任何系統能保證絕對安全。請保管好你的帳號、密碼、驗證碼和裝置。 如果你認為帳號或資料出現風險，請立即聯絡我們。
12. 未成年人
- 本應用不面向 13 歲以下兒童提供服務。
- 未滿 18 歲的使用者，應在監護人同意和指導下使用。
- 如果我們發現錯誤收集了不應收集的未成年人資訊，會盡快刪除或依法處理。
- 監護人如認為未成年人向我們提供了個人資訊，可以透過本政策末尾的方式聯絡我們。
13. 自動化處理和推薦
我們會使用自動化規則輔助內容安全、反作弊、風險控制、推薦排序、訊息提醒和服務品質分析。 這些處理主要用於提供功能和維護安全。對內容或帳號產生重大影響的處理，你可以按產品入口或聯絡方式提出申訴。
14. 加州使用者補充說明
如果加州隱私法律適用，你可以要求了解我們收集、使用、披露的個人資訊類別，要求刪除或更正個人資訊，要求限制敏感個人資訊的使用，並享有不因行使權利而受到差別待遇的權利。 我們不出售個人資訊，也不為跨情境行為廣告共享個人資訊。
15. 歐盟、英國和其他地區使用者補充說明
如果相關資料保護法律適用，我們處理個人資訊的依據可能包括履行合約、取得同意、遵守法律義務、保護重大利益，以及基於安全、服務改進、反欺詐、爭議處理和產品營運的正當利益。 你可以要求存取、更正、刪除、限制處理、資料可攜、反對處理或撤回同意。
16. 政策更新
我們可能因產品變更、法律要求或營運需要更新本政策。 重大變更時，我們會透過應用內提示、公告、頁面提示或其他合理方式通知你。 更新後的政策自公布或通知中載明的日期起生效。
17. 聯絡我們
公司名稱：九界創達有限公司（Nine Realms Creation Limited）
應用名稱：GooGa
電子郵件：[email protected]
聯絡地址：香港北角英皇道 367-373 號上潤中心 19A 室
請在郵件中說明你的帳號、請求類型和可用聯絡方式。不要在郵件中傳送密碼或完整支付資料。