GooGa Payment and Refund Rules

On this page

1. Payment Channel
2. Prices and Effectiveness
3. Subscription Rules
4. Auto-Renewal Notice
5. How to Cancel
6. Restore Purchases
7. Yellow Diamond Rules
8. Colored Diamond Rules
9. Deduction Order
10. Delivery Issues
11. Refund Notice
12. Cases Usually Not Supported for Refunds
13. Benefit Handling After Refund or Reversal
14. Account Deletion and Subscriptions
15. Frequently Asked Questions
16. Contact Us

1. Payment Channel

GooGa is listed on the Apple App Store. Memberships, colored diamonds, and other digital benefits purchased in the App are completed through Apple in-app purchases.

We do not direct users of the iOS version to purchase in-app digital content through off-platform methods.

2. Prices and Effectiveness

Product names, prices, periods, and benefit details are subject to the purchase page and Apple's actual display.

Whether a purchase succeeds depends on Apple's charge result and order status. After a successful purchase, the corresponding benefits will be delivered to your account according to the page description.

If benefits are delayed because of network issues, Apple processing, account abnormalities, or other reasons, you may try restoring purchases or contact customer support for review.

3. Subscription Rules

1. Current subscription items are subject to the purchase page display.
2. There is currently no free trial. If trials or promotions are added later, Apple's display and the purchase page will control.
3. After a subscription succeeds, you will receive the membership benefits described on the page during the corresponding period.
4. After auto-renewal is cancelled, benefits already effective in the current period can usually continue to be used until the period ends.
5. After a subscription expires, is refunded, is reversed, or fails to renew, the corresponding membership benefits and later yellow diamond issuance may stop.
6. Subscription benefits with specific quotas or use scopes are subject to the page display.

4. Auto-Renewal Notice

1. Subscriptions are auto-renewing services.
2. Unless you actively cancel, Apple will automatically renew according to the period shown at purchase.
3. To avoid being charged for the next period, we recommend cancelling auto-renewal at least 24 hours before the current subscription period ends.
4. Actual charge time, currency, taxes, amount, and billing display are subject to Apple's processing.
5. Deleting the App, logging out, or deleting your account does not cancel an Apple subscription.

5. How to Cancel

To cancel a subscription, please manage it in your Apple account. The App cannot directly cancel an Apple subscription for you.

Common iPhone path:

1. Open iPhone Settings.
2. Tap your Apple account.
3. Open Subscriptions.
4. Select GooGa.
5. Tap Cancel Subscription.

You may also manage subscriptions through the App Store profile icon. Entry names may differ by system version. Please follow your device's actual display.

6. Restore Purchases

The App provides restore purchase functionality. Currently, restore purchase mainly covers subscription status and does not promise restoration of consumable colored diamond packs. If an order status is abnormal, please provide necessary order information to customer support for review.

Restoring purchases does not mean reissuing yellow diamonds, colored diamonds, membership quotas, or used benefits that have already been consumed.

7. Yellow Diamond Rules

Yellow diamonds are part of membership benefits. They are usually obtained by daily subscription claim and may accumulate.

Yellow diamonds can only be used in the App according to the page description. They are not cash, cannot be withdrawn, cannot be exchanged for change, cannot be transferred, and cannot be privately traded.

After a subscription expires, is refunded, is reversed, or fails to renew, later yellow diamond issuance may stop. Used yellow diamonds will not be restored unless otherwise required by law or stated on the page.

8. Colored Diamond Rules

Colored diamonds are usually obtained through Apple in-app purchases or platform compensation.

Colored diamonds can only be used in the App according to the page description. They are not cash, cannot be withdrawn, cannot be exchanged for change, cannot be transferred, and cannot be privately traded.

Colored diamonds purchased through Apple do not automatically expire because of time. If activity grants or compensation colored diamonds have use conditions or expiration periods, they should be explained when issued.

9. Deduction Order

When you hold both yellow diamonds and colored diamonds, the current rule is to deduct yellow diamonds first, then colored diamonds. If the rule is later adjusted, it should be explained in advance and kept consistent across App text, agreements, and product descriptions.

10. Delivery Issues

If Apple has charged you but benefits have not arrived, please first confirm:

1. Whether you are logged in to the same App account used for the purchase.
2. Whether the Apple order is completed and not pending.
3. Whether you can use restore purchase in the App.
4. Whether there may be network delay or Apple processing delay.

When contacting customer support, we recommend providing the order time, product name, amount, Apple order screenshot, and your account identifier. Do not provide full bank card numbers, payment passwords, or verification codes.

11. Refund Notice

For subscriptions, colored diamonds, and other digital content purchased through the Apple App Store, charges and refunds are generally handled by Apple according to Apple's rules.

You may submit a request through Apple's official refund entry at reportaproblem.apple.com. Whether a refund is granted, when it is granted, and the refunded amount are subject to Apple's review result. Apple generally says you can check request updates within 24 to 48 hours after submission, and funds may take more time to return.

Our customer support can help check order status and explain product content and usage, but cannot promise a refund result on Apple's behalf.

If there is an obvious delivery abnormality, duplicate delivery abnormality, long service unavailability, or another good-faith reasonable reason, you may contact us and explain the situation. We will help review it, but Apple's refund handling result still controls.

12. Cases Usually Not Supported for Refunds

The following situations are usually not reasons for us to promise a refund:

1. Dissatisfaction with the style, quality, or content of chats, images, audio, or other generated results.
2. Accidental purchase, change of mind, or failure to cancel auto-renewal in time.
3. Yellow diamonds, colored diamonds, membership quotas, or unlocked digital content have already been consumed.
4. Account or function restrictions caused by violation of the Terms of Service or Community Guidelines.
5. Product descriptions, subscription periods, and auto-renewal notices were shown on the purchase page or in Apple's purchase flow, but the user did not notice them.

These rules do not affect your ability to submit a refund request to Apple under Apple's rules and do not limit rights expressly granted to you by law.

13. Benefit Handling After Refund or Reversal

If Apple approves a refund, or if an order is revoked, charged back, reversed, or refused, we may reverse the corresponding subscription benefits, yellow diamonds, colored diamonds, unlocked content, or related services.

If related benefits have already been used, we may deduct them from later benefits or restrict related functions until handling is completed.

If we find abnormal refunds, malicious refunds, repeated chargebacks, abnormal transactions, or use of refund rules to obtain improper benefits, we may restrict account purchases, benefit use, benefit claims, or some functions.

14. Account Deletion and Subscriptions

Deleting your account does not cancel an Apple subscription. If you have an active subscription, please cancel auto-renewal in Apple subscription management first.

After account deletion, membership status, yellow diamonds, colored diamonds, unlocked content, and similar items in the account may not be recoverable. Before deleting your account, please confirm subscriptions, purchases, disputes, and content you need to keep.

15. Frequently Asked Questions

Will subscriptions auto-renew?

Yes. Subscriptions are auto-renewing services. Unless you actively cancel, Apple will automatically renew according to the period shown at purchase.

How do I cancel a subscription?

Please cancel it in Apple account subscription management. The App cannot directly cancel an Apple subscription for you.

Does account deletion cancel my subscription?

No. Account deletion does not cancel an Apple subscription. If you have an active subscription, please cancel auto-renewal in Apple subscription management first.

Who handles refunds?

Refunds for purchases completed through the Apple App Store are generally handled by Apple according to Apple's rules. We can help check order status and benefit delivery, but cannot promise a refund result on Apple's behalf.

What are yellow diamonds?

Yellow diamonds are part of membership benefits. They are usually obtained by daily subscription claim, may accumulate, and can only be used in the App according to the page description.

What are colored diamonds?

Colored diamonds are usually obtained through Apple in-app purchases or platform compensation and can only be used in the App according to the page description.

What can restore purchase restore?

Currently, restore purchase mainly covers subscription status and does not promise restoration of consumable colored diamond packs. If an order status is abnormal, please provide necessary order information to customer support for review.

16. Contact Us

If you have questions about purchases, subscriptions, delivery, refund notices, or benefits, contact us through:

Email: [email protected]

Website: https://nrchk.com/

In-App Entry: Profile > Settings > Contact Support

Please include your account, order time, product name, amount, and a screenshot of the Apple order when relevant. Do not send passwords, full bank card numbers, or verification codes.